LEGAL

COMPANY

ABOUT US

Bushcraft Spain SL
CIF B01784610
C/ Juan de Dios Montañés 6-1
46005 Valencia (Spain)


 

PRIVACY POLICY

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive the Internet protocol (IP) address of your computer to provide us with information that helps us understand your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

It is possible that information data of the visitor’s IP is collected to improve the service, language, currency and customer service. This data will never be shared with third parties.

 

SECTION 2 – CONSENT

How is my consent obtained? When you provide us with personal information to complete a transaction, verify your credit / debit card when placing an order, arranging a delivery, or returning a purchase, we imply that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent or give you the opportunity to say no.

How do I withdraw my consent? If after signing up, you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at info@bushcraftspain.es .

 

SECTION 3 – PRIVACY

All data provided to the web will be treated confidentially in accordance with Organic Law 03/2018 on the Protection of Personal Data and we inform you that you have the right of access to the file, rectification and cancellation of your data, being able exercise such rights by sending an email to info@bushcraftspain.es .

 

SECTION 4 – BUY

Our store is hosted on private servers in France; They provide us with an online e-commerce platform that allows us to sell you our products and services through the web https://bushcraftspain.es and https://bushcraftspain.com .

 

SECTION 5 – THIRD PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors ( Stripe , Paypal or Redsys ), have their own privacy policies regarding the information we are required to provide for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand how these providers will handle your personal information.

 

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

If you fill in your credit / debit card or other banking information, it is encrypted using secure socket layer technology (SSL) and secured with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 – COOKIES

We generally use general cookies to ensure a good user experience. The law requires us to tell you how they are used and what they are for.

 

 

SHIPPING POLICY

WORLDWIDE SHIPPING

 

 

SHIPPING

OUR WAREHOUSE

C/ Pintor Joan Miró 12
46017 Valencia 
SPAIN

Our team will ship the same afternoon or the day after the order is confirmed. Our customer service hours are from 9 a.m. to 7 p.m. from Monday to Friday. You can contact us through the web chat, by phone, email or by visiting our physical store in Valencia.


 

SHIPPING COSTS

Our cart system calculates shipping costs based on the estimated weight of the items purchased, the destination of the package, and a handling fee. Also, there may be a fixed price depending on the destination.

NOTICE: We do not combine orders for shipping. If you want all your items shipped in one shipment, you must purchase those items in one order.

 

 

SHIPPING POLICY

If you have any questions about our policies and procedures, please contact us by any means of contact available on the web.

We prepare orders within 1 to 2 business days for shipment (international orders are prepared in up to 4 to 5 business days on average). Please note that during the holidays it may take longer. Additionally, due to COVID-19, some shipments may experience delays beyond our control.

Please note that we do not ship orders on Saturdays or Sundays. Any order placed on a Saturday, Sunday or holiday will be processed the next business day.

We do not ship to third party international carriers or shipping centers.

Any discrepancies in shipping must be reported within 5 days of receipt of your package. Any claim after 5 days will be denied.

 

NATIONAL SHIPPING (SPAIN)

Our shipping partner is DHL. National shipments will be made with these internationally recognized carriers. The average time is specified in each service when hiring it in the payment process, but it may be delayed due to transport reasons. Shipping will be free throughout Spain on orders over 99€.

 

 

INTERNATIONAL SHIPPING (EUROPE)

In Europe all times are estimates once your package has been shipped. It can take up to 3 business days after your order is placed before it is shipped. Shipping charges DO NOT INCLUDE import duties, taxes or fees imposed by your country’s import and / or clearance offices if you are outside the EU.

You will be able to know the tracking of your complete shipment through the carrier’s website when the order is placed, which you will receive through the email provided in the purchase of the website.

The times of Average transit time is 3-5 days (exceptions apply and delivery times are not guaranteed once your order is shipped).

Shipping will be free from 250€ within the Union European.

 

 

INTERNATIONAL SHIPPING (REST OF THE WORLD)

Average transit times are 7 business days (once your order ships, exceptions apply and delivery times may vary). Shipments outside the European Union (for example to United States of America or Canada ) will be made through the web.

Estimated delivery times are from the date of shipment of the package as long as there are no problems with the local customs office. It may take up to 4 business days after your order is placed before it is shipped. Bushcraft Spain SL is not responsible for any problems that arise in the local customs office. Refunds will not be granted for items seized there. Bushcraft Spain SL is not responsible for customs duties or taxes arising from your local customs office. Bushcraft Spain SL is also not responsible for any additional charges that may be charged by the local carrier in your country. Our international shipping prices reflect the base shipping charge, excluding country-specific duties, taxes, and fees. Our rates ONLY reflect the cost to us of shipping your order to your country. If you are unsure of your country’s import policies, please check with them before ordering. Bushcraft Spain SL is not responsible for delays caused by bad weather or other natural disasters or pandemics.

Disclaimer: We cannot guarantee delivery to PO Boxes in the USA.

The prices in the shopping cart will be without taxes outside the European Union.

 

OTHER WAYS TO BUY

Telephone / Whatsapp
By calling +34 677302575 from Monday to Friday from 10:00 to 20:00.
By Whatsapp at +34 677302575

Website
By clicking on “Add to cart”
Opening a chat with our agent

Email
Writing to info@bushcraftspain.es

 

PAYMENT FORMS

Online orders can be paid by credit / debit card and PayPal. We accept VISA, MasterCard, Maestro and American Express.